Last updated: December 2025
Cameracal Services provides professional camera and lens calibration, sensor cleaning, technical image analysis, dust evaluation, photographic training and related digital products. We operate within the South East of the United Kingdom.
By visiting our website, purchasing a service, or engaging Cameracal Services in any capacity, you agree to these Terms and Conditions. These terms apply to all services, bookings, and digital products unless otherwise agreed in writing.
We provide:
All work is carried out by experienced professionals using specialist equipment appropriate to each service.
4.1 Making a Booking
All appointments must be arranged directly with Cameracal Services via phone, email, or in person. Once a date, time, and location are agreed, a booking confirmation will be provided.
4.2 Payment Terms – Private Clients
Payment for private customers is due on completion of the service, unless alternative terms have been agreed in writing beforehand.
4.3 Payment Terms – Business & Corporate Clients
Business and commercial clients will be issued an invoice upon completion.
Invoices must be settled within 7 days of the invoice date, unless alternative written terms are agreed.
4.4 Location Hire Fees
If a service requires Cameracal Services to book and pre-pay a third-party facility (studio, room hire, location hire, etc.):
the customer is fully responsible for these costs, and
if the customer cancels the appointment, the location-hire fee remains payable in full, regardless of the cancellation notice period.
If the hire provider issues a partial refund, this will be passed on to the customer.
4.5 Cancellations & Rescheduling
Cancellations or rescheduling requests made with more than 48 hours’ notice may be rearranged or refunded at our discretion.
Cancellations made with less than 48 hours’ notice, or failure to attend, may incur a cancellation charge because the appointment slot is unlikely to be filled.
4.6 Late Arrivals
Where a customer arrives late, we will make every reasonable effort to complete the service. However, full appointment duration cannot be guaranteed. If the service cannot be completed due to lateness, it may be treated as a late cancellation.
All digital tools, apps, and downloadable content are licensed for personal use only. They must not be copied, distributed, resold, or reverse-engineered.
Refunds cannot be issued once a digital product has been downloaded unless a technical fault makes the product unusable and the issue cannot be resolved.
6.1 Equipment Condition Prior to Service
All equipment presented to Cameracal Services for calibration, optimisation, dust testing, or sensor cleaning must be in full working order.
We cannot perform services on equipment exhibiting mechanical, electrical, firmware, optical, autofocus, or operational faults.
6.2 Damaged Sensors
We are unable to clean any camera sensor that shows damage, including scratches, coating wear, cracking, delamination, or other defects that could be worsened by the cleaning process.
If such damage is identified during inspection, the cleaning service will not proceed and the customer will be informed immediately.
6.3 Customer Responsibility After Calibration
Calibration results apply only to the specific equipment and configuration supplied at the time of testing.
It is the customer’s responsibility to:
check their camera(s), lens(es), focusing settings and configurations after calibration;
re-test equipment before any important job, assignment, trip, or holiday;
ensure no subsequent changes (firmware updates, adapters, accessories, filters, settings, body swaps) alter performance.
Cameracal Services cannot be held responsible for issues arising from changes made after calibration.
6.4 Sensor Cleaning – Ongoing Contamination
While every care is taken during sensor cleaning, dust or contamination can reappear at any time due to normal use, lens changes, environment, or storage conditions.
It remains the customer’s responsibility to periodically re-check their sensor.
6.5 Post-Service Verification
Customers are encouraged to verify equipment performance as soon as possible after collection. Any concerns should be raised within a reasonable timeframe so that we may assess and, where appropriate, re-check the equipment.
While every reasonable precaution is taken, Cameracal Services cannot accept liability for:
Nothing in these Terms excludes liability where it cannot be excluded under UK law.
All branding, logos, training materials, documentation, app designs, and website assets remain the exclusive property of Cameracal Services and may not be copied, reproduced, or distributed without written permission.
We store personal information solely for communication, invoicing, and service delivery purposes in accordance with UK GDPR.
Your information is never sold or shared with third parties other than for essential booking or payment processing functions.
These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be resolved exclusively within the jurisdiction of the English courts.
